Job Description

Job Description

Job Description

Sales Coordinator

(Hybrid Position)

Department: Customer Service and Fulfillment

Reports To: Lead Sales Coordinator

FLSA Status: Non-Exempt (Hourly)

Location: Chesterton

In-Office: Tuesday - Thursday

About the Role

The Sales Coordinator (SC) is responsible for providing the highest level of service to ensure a positive experience for the customer with each interaction. The SC will collaborate with various professionals including integrators, resellers, vendors, and internal teams to enable order placement and follow through ensuring a positive procurement experience. Communication is key to the SC position, and it is essential that they have excellent communication skills and feel comfortable working in a team environment. Tasks can include but are not limited to processing orders, relaying tracking and order information, checking on order status, and resolving customer issues.

Essential Duties and Responsibilities:

• Receive and enter orders accurately, confirming order status and product availability
• Work with internal departments to complete orders
• Confirm customer account and payment terms, process credit card payments
• Respond to customer requests via email and phone
• Provide product lead times, shipment tracking, and other information requested
• Escalate unresolved customer issues to designated departments/management for further investigation and resolution
• Keep up to date technically and apply new knowledge to your job
• Meet required team goals & report to pre-designated workstation 8 hours per day
• Perform other duties as requested, directed or assigned

What We’re Looking for

• A high school diploma or GED is required. A college degree or work experience providing transferable skills is a must.
• CTS certification a plus.
• Must have at least 3 years of Customer Service experience, Audio/Video or IT industry knowledge helpful.
• Strong communication, attention to detail, multitasking, and problem-solving skills are required.
• A willingness to learn and take on new challenges.
• Ability to work in a team environment and successfully lead a team.
• Proficient with computers/various programs, video meetings/messaging applications, and Microsoft Office.

Physical Demands:

• Required to sit for long periods of time
• Infrequent light physical effort required
• Viewing various computer screens over extended periods of time

Work Environment:

• The work environment is in an indoor office setting

Benefits and Perks

• Medical, Dental and Vision Insurance
• Life Insurance, Short-term and Long-term Insurance
• 401(k) with matching
• Costco Membership
• Paid Holidays and generous Paid Time Off (PTO)

Career Path:

The Sales Coordinator has various career paths that are available to be followed. Staying within the Customer Service Department, the Sales Coordinator could move up to Lead Sales Coordinator or may choose to go into Sales or Business. Another Path for the Sales Coordinator could be a move to Assistant Account Manager, or Technical Marketing. All associates are encouraged to have discussions with their Department Manager and Human Resources to review job descriptions and requirements for career advancement.

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