Job Description

Job Description

Job Description

Description:

Dental Associates of Savage is currently hiring an entry-level Patient Care Coordinator to join the team!

The Patient Care Coordinator performs a variety of tasks directly related to the scheduling of patient care. Each Patient Care Coordinator is responsible for a Doctor, Dental Therapist, and Hygienist's schedule. The efficiency and productivity of the Dental team is directly related to the Patient Care Coordinators. The Patient Care Coordinator is the first impression of our Dental practice. Professionalism and friendliness are the utmost importance.

• Answering phones is a primary responsibility of all Patient Care Coordinators. Phones should be answered promptly and professionally.
• Scheduling Appointments for each Doctor, Dental Therapist, and Hygienist
• Verifying and updating billing and insurance information for each patient visit. Accuracy is essential to providing our patients accurate financial information for their Dental needs.
• Checking in patients upon arrival for their Dental appointment, ensuring privacy, efficiency, and friendliness. Updating all necessary forms and scanning into the patient chart.
• Coordinating the scheduling of interpreters and monitoring that professional interpreting services are provided to our patients.
• Processing all incoming/outgoing requests in a timely manner including head-start forms, prescription requests, referrals, transferring of records, post-op calls, etc.
• Processing patient payments. Ensuring accurate posting of payments to each provider.
• Keeping a clean and organized work area and lobby.

Requirements:

• High school diploma or equivalent required; additional education in healthcare administration or related field a plus.
• Previous customer service, front desk, or administrative experience preferred (dental office experience is a bonus but not required).
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent communication skills—both verbal and written—with a professional and friendly demeanor.
• Attention to detail and accuracy when handling patient information, insurance, and financial transactions.
• Proficiency with computers, scheduling systems, and Microsoft Office Suite (experience with dental software preferred, but training will be provided).
• Ability to maintain patient confidentiality and follow HIPAA guidelines.
• Reliable, punctual, and a team player committed to supporting both patients and staff.

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