Job Description

Job Description

Job Description

ABOUT ARTERA

Our Mission:  Make healthcare #1 in customer service.

What We Deliver:  Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. 

Our Impact: Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. 

Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera is seeking a high-potential, hungry, and coachable Sales Development Representative (SDR) to be the future engine of our growth. This isn't just a job; it's a dedicated fast track designed to equip you with the fundamental skills needed to break into a high-earning, long-term sales career in the booming healthcare technology space.

You'll be on the front lines, acting as a strategic consultant , not just a cold caller, using advanced sales tools and techniques to connect with executives at top healthcare organizations. If you have the drive, we provide the mentorship, training, and promotion path to an Account Executive role.

This is a full-time, in-office role (Monday-Friday) based in our high-energy downtown Santa Barbara, CA headquarters. Join a team where you'll build your network, gain foundational business acumen, and enjoy the perks of living and working on the California coast.

Responsibilities

• This role is about strategy, persistence, and honing the communication skills that separate top earners from the rest. You will...
• Own the Outreach Engine : Design and execute strategic, multi-channel outbound campaigns (phone, email, LinkedIn, video) to initiate conversations with key decision-makers (C-Suite, VPs) at major healthcare systems.
• Become a Qualification Expert : Rapidly research, identify, and deeply qualify new business opportunities to ensure high-quality pipeline development for our Account Executive team.
• Conduct Pre-Call Intelligence : Move beyond generic calls by performing in-depth research on prospects and accounts to tailor your messaging and prove you’ve done your homework.
• Drive Momentum & Insight : Utilize Salesforce daily to meticulously track progress, manage follow-up cadences, and provide critical market feedback to the leadership team.
• Collaborate and Iterate : Work shoulder-to-shoulder with Account Executives and Sales Leadership to constantly test new strategies, refine messaging, and participate in role-playing sessions that will sharpen your technique.

Requirements

• We are hiring for attitude, potential, and coachability. While a background in sales helps, a proven commitment to hustle and growth is what really matters.
• Educational Foundation : Bachelor’s degree, or 1-2 years of relevant experience in a fast-paced, customer-facing, or goal-oriented role (e.g., retail management, university fundraising, competitive sports, military service).
• Unstoppable Drive : Highly motivated and intrinsically driven with a strong desire to compete and achieve ambitious personal and professional goals.
• Exceptional Communicator : Possesses strong verbal and written communication skills with the confidence to professionally engage senior executives.
• Growth Mindset : Naturally curious, eager to learn cutting-edge sales methodologies, and receptive to direct coaching and feedback.
• Team-Centric Attitude : Excited to be part of a high-energy, collaborative in-office environment where team success is celebrated.

Bonus

• Previous exposure to B2B technology sales or internships.
• Familiarity with CRM tools like Salesforce or outreach automation platforms.
• Experience in high-volume cold calling or professional phone-based outreach.
• Interest or background in the rapidly evolving Healthcare or HealthTech industry .

Our Interview Process

• We want this to be a fast, transparent, and mutually beneficial process. Here are the steps you can expect...
• Introductory Call with Talent Acquisition (20-30 min) : A quick chat to learn about your background, understand your career aspirations, and share detailed insight into the SDR role, team structure, and our high-performance culture.
• Hiring Manager Video Interview (30 min) : A deeper conversation focused on your motivation, sales mindset, and demonstrating your potential for rapid growth within the SDR function.
• Writing Assignment (Self-Paced, 1 hour) : A short, practical exercise designed to assess your written communication and strategic research skills—both are critical components of high-level outbound sales. We do not expect you to spend more than an hour on this.
• On-site Interview with Mock Call (1 hour) : The final stage, where you’ll meet members of the sales team in our Santa Barbara office to assess cultural fit and execute a short mock cold call to demonstrate your communication skills and coachability under pressure.

The annual On-Target Earnings (OTE) for an entry-level SDR is $81,000 . This is made up of a $57,000 base salary with a $24,000 uncapped bonus structure . Outperform and earn more! This position also will be eligible for equity in the form of stock options.

Please only apply if you are able and willing to work out of our Santa Barbara HQ 5 days per week.

OUR APPROACH TO WORK LOCATION

Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities.

In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “ Hiring Hubs .” We are currently hiring remote candidates located within the following hiring hubs:

- Boston Metro Area, MA

- Chicago Metro Area, IL

- Denver Metro Area, CO

- Kansas City Metro Area (KS/MO)

- Los Angeles Metro Area, CA

- San Francisco / Bay Area, CA

- Seattle Metro Area, WA

This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment. 

To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant.

As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place , should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team.

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs)- We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

SECURITY REQUIREMENTS

All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Tags

Full time, Temporary work, Summer work, Internship, Summer holiday, Currently hiring, Work at office, Local area, Remote work, Monday to Friday, Flexible hours, 3 days per week,

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