Job Description

Job Description

Job Description

Company Overview: Join our growing team at GasPro, Inc, where we pride ourselves on providing top-notch service and expertise in gas fireplace maintenance and repair. We offer comprehensive training, competitive benefits, and a supportive work environment.

Position Summary: We are seeking a skilled and customer-oriented Gas Fireplace Technician to join our team. As a technician, you will be responsible for performing basic services, diagnostics, and repairs on gas fireplaces at customers' residences. You will have access to a company van and tools, and you will use our company app on your phone to manage your schedules, log jobs, and complete transactions.

Key Responsibilities:

• Job Management: Log into the company app daily to accept and schedule jobs, ensuring timely arrival to customer locations.
• Customer Interaction: Greet customers in a friendly and professional manner, setting a positive tone for service visits.
• Area Preparation: Set up and protect work areas by covering floors and necessary spaces to ensure cleanliness and safety.
• Tool Management: Carry and manage a tool bag weighing 40-50 lbs, equipped for diagnostics and repairs.
• Maintenance, Diagnostics & Repair: Perform prescribed maintenance service, diagnostics to identify problems with gas fireplaces and execute necessary repairs.
• Customer Communication: Clearly communicate identified issues and proposed solutions to customers, obtaining approval for any repairs and associated charges.
• Quality Assurance: Conduct final tests on fireplaces to ensure repairs and services have been successfully completed to company standards.
• Transaction Processing: Collect payments from customers and accurately record transactions in the company app.
• Communication with Office Manager: including but not limited to; billing, scheduling, additional customer communications and estimates needed for customers.
• Inventory Management: Monitor and maintain inventory levels in the company van, replenishing supplies as needed to ensure job readiness and informing the office of special-order parts needed.
• Clean-Up: Ensure work areas are left clean and orderly upon job completion.

Qualifications:

• 2 years experience in fireplace service and repair.
• NFI certified
• Strong problem-solving skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to lift and carry tools and supplies weighing up to 50 lbs.
• Comfortable using smartphone apps and technology for scheduling and transaction management.
• Valid driver's license with a clean driving record.

Benefits:

• Competitive hourly wage
• Company van and tools provided
• Ongoing training and professional development

GasPro, Inc. is an equal-opportunity employer and encourages applications from all qualified individuals.

Family-owned and operated for over 20 years, GasPro specializes in gas fireplace service and repair throughout the Portland Metro area. We provide maintenance, troubleshooting, repair, and replacement services for all major brands.
Our NFI-certified technicians are fully licensed, insured, and bonded. With 80% repeat customers, we've built our reputation on trust, expertise, and exceptional service. We value work-life balance, professional development, and a supportive team environment.

Company Description

Family-owned and operated for over 20 years, GasPro specializes in gas fireplace service and repair throughout the Portland Metro area. We provide maintenance, troubleshooting, repair, and replacement services for all major brands.\r\nOur NFI-certified technicians are fully licensed, insured, and bonded. With 80% repeat customers, we've built our reputation on trust, expertise, and exceptional service. We value work-life balance, professional development, and a supportive team environment.

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