Job Description

Job Description

Job Description

Description:

Job Summary

Organize and direct all club tennis and pickleball facilities, activities, events, exhibitions, tournaments, and lessons. Serve as primary point of contact for members, addressing inquiries, concerns and service requests with professionalism.

Leadership & Management

• Direct, coordinate, and supervise the Racquet Sports Department.
• Supervise and evaluate tennis and pickleball professionals and staff.
• Lead and coach pro staff to build personalized relationships with members.
• Uphold staff dress code and ensure compliance with club policies and employment laws.
• Represent the club at approved professional events.
• Manage access to the courts and ensure only members and their guests are playing.

Program Development & Instruction

• Oversee private, semi-private, and group lessons for youth and adults.
• Develop and implement high-quality tennis and pickleball programs, clinics, and match play.
• Promote junior and adult programs within the club and community.
• Maintain a balanced and competitive program for all ages.
• Ensure students progress along a pathway that encourages continued involvement.

Customer Service & Member Engagement

• Ensure courteous, prompt, and professional service to members and guests.
• Provide high levels of service, enthusiasm, leadership, and creativity.
• Build positive relationships with members and foster a welcoming environment.
• Monitor member satisfaction and proactively identify opportunities for service improvement.
• Develop and implement strategies to enhance the overall member experience.

Facility & Equipment Management

• Manage high-use tennis and pickleball facilities.
• Maintain courts and inspect physical areas regularly.
• Oversee equipment and court repairs and ensure a clean, organized, safe environment.

Marketing & Communication

• Market racquet sports facilities and programs to members and guests.
• Write and edit racquet sports information for the club newsletter (include photos when possible).
• Develop an annual calendar of activities and promotional campaigns.
• Maintain close working relationships with other club professionals.

Budget & Administration

• Develop and manage the racquet sports budget.
• Take corrective actions to meet budget goals.
• Maintain accurate records of lessons and clinics; provide monthly reports.
• Coordinate food and beverage support for events with relevant departments.

Qualifications

• Minimum 3+ years in program development and administration.
• Experience in facility management and racquet sports programming preferred.
• Strong organizational, communication, supervisory, and customer service skills.
• Proven ability to lead a diverse team and manage a fiscal budget.
• High degree of interpersonal and human relations skills.

This position reports to the Assistant General Manager.

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