Job Description

Center Associate | Graphic Designer delivers world-class customer service and design-to-print products to all retail customers - including business owners, corporate professionals, and busy families.

This entry-level graphic design position offers a unique opportunity to build turn-key skills. Centers associates learn how to promote, define, cost, create, produce and supply design and final print work. As opposed to a full-time graphic design position, this job requires a complete approach from idea creation through production to finished product. You must make what you design and design what the customer requires. 

The UPS Store provides a variety of services - shipping, returning, package handling, shredding, notarizing, packing, faxing and a variety of mailing tasks. Graphic design is only one small part of a dynamic and fast paced position. If you are looking for a full time graphic design position, this is not the job for you. Actual graphic design is a small percentage of the complete job. It is ideal for people seeking to learn business skills and start to build a portfolio of design work and production expertise. 

The ideal candidate has a strong desire to learn, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.

RESPONSIBILITIES

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries

• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership

• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

• Takes ownership of customers’ returning, packing, shipping, and/or print problems and offers viable solutions

• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed

• Produces/designs, proofs, and updates materials for print projects using Adobe products

• Operates all equipment, software, and devices in an expert fashion and is willing to teach others

• Prioritizes and optimizes the work load to streamline the production flow

• Frequently multi-tasks while maintaining extreme attention to detail and high quality control

• Maintains a clean, organized, and safe working environment

• May open and/or close the store and perform end-of-day accounting, etc.

• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services

• Performs other duties as assigned

QUALIFICATIONS

• One year of customer service experience required (more preferred)

• Minimum one year of experience in a print production/graphic design role or a two-year degree in graphic design or a related field

• Aptitude to learn commercial printing and cutting equipment

• Able to work weekend days as required

• Strong computer skills, including Microsoft Office and Adobe Suites

• Knowledge and application of printing concepts

• Good communication and people skills

• Strong analytical and math skills

• Highly organized and detail oriented

• Good project and time management skills

• Able to work and complete tasks independently in a quick turn environment

• Able to work collaboratively

• High energy level

• Prompt, reliable, and responsible

• Able to lift 40+ pounds

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